Effective date april 3. 2023

Privacy Policy

This Policy applies to trustangle website, products, and services that display or provide links to this Policy. This Policy describes how trustangle uses your personal data, but it may not address all possible data processing scenarios.

This Policy describes:

How we collect & use your personal data?

Personal data means any data that can be used to identify a natural person either alone or in combination with other data. You directly provide us with this data when you use our websites, products or services, or interact with us, for example, by creating trustangle account or contacting us for support. We may also obtain data by recording how you interact with our websites, products or services. For example, we may use technologies such as cookies or receive usage data from software running on your device. As permitted by law, we may also obtain data from public and commercial third-party sources, for example, purchasing statistics from other companies to support our Services. The personal data we collect includes name, gender, organization name, occupation, postal addresses, email, phone number, login information (account and password), photos, certification information, etc., depending on how you interact with trustangle, for example, the website you visit or the products and services you use. We also collect information you provide to us and the content of messages you send to us, such as query information you provide, questions or information you provide for customer service support.

We may use your personal data for the following purposes:

  • Create an account.
  • Fulfil your transactions or service requests, including fulfilling orders; provide, activate or verify products or services; provide training and certification; administer and process training and certification exams; participate in on-site or virtual activities; fulfill your requests for changes or provide you with requested information (such as marketing materials for products and services, white documents); and provide technical support.
  • Contact you with your consent & sending you information about products and services that may be of interest to you; invite you to participate in trustangle activities (including promotional activities), market surveys or satisfaction surveys; or send you marketing information.
  • Sending you important notifications, such as installation and updates to the operating system or application.
  • Provide you with a customized user experience and content.
  • Qualify and manage suppliers and business partners and communicate or work with suppliers and business partners.
  • Improve our products and services through internal audits, data analysis and research.
  • Analyze the efficiency of our business operations and assess market share.
  • Troubleshoot when sending us bug reports.
  • Synchronize, share and store the data you upload or download, and the data needed for uploading and downloading.
  • Ensure the security of our products, services, and our customers or users, and implement and improve loss prevention and anti-fraud programs.
  • Comply with and enforce applicable legal requirements, industry standards, and our policies.

How we disclose personal data?

trustangle shares your personal data with other partners, as described in this Policy, when the Services are provided by partners approved by trustangle. For example, when you make an online purchase from trustangle, we must share your personal data with the logistics provider to arrange shipment or with a partner to provide services. Additionally, as an international company, we may share personal data with affiliates of trustangle.

How to access & control your personal data?

It is your responsibility to ensure that all personal data submitted to trustangle is correct. trustangle is committed to maintaining the accuracy and completeness of personal data and to keeping the data up to date.
To the extent required by applicable law, you may (i) have the right to access certain personal data we hold about you, (ii) ask us to update or correct inaccuracies in that data, (iii) object to or limit our use of your personal data, and (iv) ask us to delete your personal data from our database. To exercise these rights, please click here to submit your feedback. Your written request may be required for security. We may decline the request if we have reasonable grounds to believe that the request is fraudulent, impossible, or may jeopardize the privacy of others. If permitted by applicable laws, you have the right to withdraw your consent at any time when trustangle processes your personal data based on your consent. However, the withdrawal does not affect the legality and effectiveness of the manner in which we process your personal data based on your consent prior to the withdrawal; Nor does it affect any data processing based on justification other than your consent.

How we protect and retain your personal data?

The security of your personal data is important to us. We use appropriate physical, administrative and technical measures to protect your personal data from unauthorized access, disclosure, use, modification, damage or loss. For example, we use encryption technologies for data confidentiality, protection mechanisms to prevent attacks, and access control mechanisms to allow only authorized access to your personal data. We also provide security and privacy protection training for employees to increase their awareness of personal data protection. trustangle is committed to protecting your personal data; However, please note that there is no perfect security measure.

How we process children’s personal data?

Our site, products, and services are primarily intended for adults. A child must not create a trustangle account without the consent of a parent or guardian. If a child’s personal data is collected with the prior consent of the parents, we will use or disclose the data only as permitted by law, with the express consent of the child’s parents or guardians, or as necessary to protect the child. If we mistakenly collect a child’s personal data without the prior and confirmed consent of the child’s parents, we will attempt to delete the data as soon as possible.

Third-party providers and their services

To ensure a positive user experience, you may receive content or web links from third parties other than trustangle and its partners (“Third Parties”). trustangle has no control over these third parties, but you can choose to use links, view content and/or access products or services offered by third parties.
trustangle cannot control the privacy practices and data protection policies of third parties that are not subject to this Policy. When submitting personal information to such a third party, please read and refer to the third party’s privacy protection policy.

How to Contact Us?

If you have any questions about trustangle Privacy Policy, please contact us:

Testimonials

Mirza Hidayath

Working with trustangle team has been transformative for Foods Gate company. Their expertise in implementing NetSuite ERP, Reachware Connect, Reachware Extend & Reachware Fatoora, as well as Revel POS, has truly transformed our operations. The seamless integration of these solutions has streamlined our processes, improved efficiency, and provided us with invaluable insights. trustangle team’s commitment to delivering tailored solutions and their exceptional support have significantly enhanced our business capabilities. We’re now operating more smoothly and effectively, thanks to their innovative approach and dedication.

Mirza Hidayath

IT Manager
Mr. Nabil Moussa

“trustangle Team has exceeded our expectations with their seamless implementation of reachware Extensions (Basher HR & Extend), Microsoft Office 365, and NetSuite ERP. Their professional approach and deep understanding of our needs ensured a smooth transition and has led to immediate improvements within our operations. trustangle’ s commitment to delivering high end quality solution has been invaluable to our business. We highly recommend their expertise to anyone seeking efficient and effective digital solutions”

Mr. Nabil Moussa

CEO Assistant
Mr. Abdellatif Ghazal

We are thrilled with our partnership with trustangle and Onfleet, which enabled us to build an advanced logistics system from day one. Their extensive technical expertise helped us avoid common issues in the logistics sector and ensured an exceptional customer experience, allowing us to achieve impressive numbers effortlessly.

Mr. Abdellatif Ghazal

Head of Technology
Jinshad Areekkan

Shiji Infrasys has completely transformed our operations at JW Marriott Saudi. Their cloud-based POS system is incredibly efficient, allowing us to enhance our guest experience in ways we never thought possible. With seamless transactions and real-time insights, we’ve redefined how we serve our clients. The value added to our hotel is undeniable, Shiji has truly set a new standard in hospitality!

Jinshad Areekkan

Director Systems
Eng. Abdulrhman Khalid Almobarak

trustangle Solutions have been great partner for our business. The comprehensive suite of solutions they offer have allowed us to improve our customer experience, increase the efficiency of our operations, and gain better customer insights. The data-driven approach to problem-solving has enabled us to use our resources more effectively and optimize our strategies to meet the ever-changing needs of our customers. We are thrilled with the results we have achieved with them and can’t thank them enough for their dedication and support.

Eng. Abdulrhman Khalid Almobarak

CEO & Founder at Maqloba
Ahmad Al Disi

Working with trustangle team has been an absolute pleasure. The systems they provided to us have worked flawlessly for our business, eliminating any potential disruption, and giving us the ability to run our operations efficiently. It was great having access to the latest technology, not only did it save us time and money, but the customer service was top-notch, and response times were extremely quick. We highly recommend their services to any company looking for technology solutions.

Ahmad Al Disi

IT Department Manager at Dar Sonbol
Haitham Abo Hilal

I would like to take a moment to share my experience working with trustangle team on the implementation of Fiix software at Siniora. From start to finish, the team was exceptional in their knowledge, attention to detail, and customer service. They were able to seamlessly integrate the software into our operations, and we've seen significant improvements in our efficiency and productivity. Their dedication to ensuring our satisfaction has made all the difference in our experience, and we couldn't be happier with the results.

Haitham Abo Hilal

IT Manager at Siniora
Hesham Al-Jabr

It gives me great pleasure to announce the successful launch of NetSuite ERP in “Al Jabr Soft Drinks - Rita Drinks” one of the largest companies in the Kingdom of Saudi Arabia which started operations in 1979, as a specialized beverage company, offering a wide range of FMCG merchandise, all work was done with the support of the integration company "Reachware", and managed to integrate NetSuite with "Menaitech". I would like to stress how much knowledge and determination the trustangle team has, because with such an attitude and performance, they helped us grow fast as a company. trustangle has proven to be a trusted technology partner, and we recommend other companies in various sectors to try trustangle's solutions and services as a software development and digital transformation company.

Hesham Al-Jabr

Al Jabr Soft Drinks
Eng. Anas Al Saifi

I think the market now lacks many professional IT software providers who give you all the support to face your daily business challenges like trustangle. Therefore, I advise them to take advantage of the experience of huge companies like Hashi Basha & consider trustangle as a great choice for every company that needs a suitable technology solutions provider and software expert to meet their needs.

Eng. Anas Al Saifi

Director of Information Technology at HashiBasha
Salem AlBatati

Richy Group IT Director Testimonial "Having the versatility of an all-encompassing ERP solution like NetSuite’s was much better than running separate systems, and it can do pretty much anything.

Salem AlBatati

Group IT Director at Richy Group
Bander AlThubaity

We at "Golf Saudi" are pleased with the systems and technological solutions provided by "trustangle" which helped us move forward towards achieving “Saudi Vision 2030” along with providing an easy and simple experience for our customers. We are satisfied with the solutions and programs that have been implemented for us, along with the supporting efforts by the trustangle team in making the use of the programs smoother and easier. “trustangle” has proven to be a reliable technology partner, and we recommend other companies in various sectors to try “trustangle” solutions as they are recommended software development and digital transformation company.

Bander AlThubaity

IT Director at Golf Saudi

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